BBB’s Guide to Finding Reliable Remodelers
With spring and summer approaching, consumers plan major home remodeling projects and need, now more than ever, to build relationships with trustworthy contractors.
In 2008, general contractors, roofing contractors, plumbing contractors, and construction and remodeling services were industries among the top 10 inquiries for Alaska. The general contractors industry was also among the top 10 complaints for Alaska.
Your Better Business Bureau serving Alaska, Oregon, and Western Washington recommends following these tips before deciding on a contractor:
Do the research. Contact your Better Business Bureau to find out background information on a potential contractor and visit
www.bbb.org to look for a BBB Reliability Report.
Check out Homesource. Look for contractors and request bids on
BBB’s Homesource program.
Compare local contractors and get bids on projects. Discuss bids in detail with each contractor. Solicit at least two or three bids. Bids should include itemized details on materials, labor and time needed to complete the project. Contractor’s bids can vary substantially due to the quality of materials, amount of labor, etc.
Verify contractors’ licensing. Check with state, county, or city authorities to confirm that the contractor or remodeler meets the proper licensing/bonding requirements. Look for a contractor that is insured to cover claims regarding personal liability, worker’s compensation and property damage.
Ask the prospective contractor to provide local references. Find out how long they have been in business and if they have a portfolio of work samples. Inquire about whether they are a member of any professional remodelers associations.
Plan your project. Be specific and explain, in writing, exactly what you want the finished remodeling project to look like. All agreements and oral promises should be in writing to protect both the customer and the contractor.
Know the contract details. The written contract should include: A full description of the project; starting and completion dates; cancellation rights (if applicable) and/or any warranties and guarantees of workmanship; the total cost with itemized labor and material charges; a payment schedule; and the contractor's full name, address, phone number, and professional license number. Read every clause carefully. Never sign a blank or partially filled in agreement. Retain a copy of the signed contract.
Get a building permit. Approve any architectural plans and acquire necessary building permits before the contract work begins. A building permit is generally required when performing structural work or when a home’s basic living area is altered. In some cases, separate permits for electrical, heating, or plumbing work are required.
Remember that building codes may vary from one area to another. It is the contractor’s responsibility to arrange inspections and ensure various codes and regulations are adhered to. If the project requires a building permit, the contractor should apply for it in his or her name. If the contractor's work does not pass inspection, you will not be held financially responsible for making corrections.
Understand your financial obligations. Request a written estimate in advance and fully review costs before making a financial commitment. Keep in mind that final costs do not always match estimates; sometimes hidden problems are uncovered after the work has begun, which can be expensive.
Never pay a contractor for the entire job before the work is performed. Avoid paying in cash. Try to arrange a payment schedule, in weekly or monthly intervals or after completion of each phase of the project, to avoid making payments for incomplete work. Most importantly, complete your payment plan as agreed.
To learn more about home improvement issues, please contact: Your local Construction Contractors Board; the National Association of the Remodeling Industry (NARI); the National Association of Home Builders (NAHB) Remodelers’ Council; the National Association of Realtors; the Federal Trade Commission (FTC); and your Better Business Bureau at
www.bbb.org.